This refund policy applies to all services provided by DigitalFix. By purchasing our services, you agree to the terms outlined in this policy.
General Refund Policy
At DigitalFix, we are committed to delivering high-quality services that meet or exceed our clients' expectations. We understand that circumstances may arise where a refund is requested. This policy outlines the conditions under which refunds may be granted and the process for requesting them.
1. Eligibility for Refunds
Refund eligibility varies based on the type of service, project phase, and specific circumstances. Generally, the following conditions apply:
1.1 Project-Based Services
Discovery Phase: If you cancel during the discovery or requirements gathering phase (typically within the first 5 business days of the project), you may be eligible for a refund of up to 80% of the total project cost.
Design Phase: Cancellations during the design phase may be eligible for a refund of up to 50% of the remaining project balance.
Development Phase: Once development has begun, refunds are limited to a maximum of 30% of the remaining project balance.
Testing/Launch Phase: Projects in the final testing or launch phase are generally not eligible for refunds.
1.2 Subscription-Based Services
Monthly Plans: Refunds are not provided for partial months. Cancellations take effect at the end of the current billing cycle.
Quarterly/Annual Plans: Prorated refunds may be available for the unused portion of prepaid services, less a 15% administrative fee.
Setup Fees: One-time setup fees are non-refundable once the service setup has been initiated.
2. Non-Refundable Services and Fees
The following services and fees are generally non-refundable:
Domain registration and renewal fees
SSL certificate purchases
Third-party software licenses and subscriptions purchased on your behalf
Completed consulting hours or training sessions
Rush fees for expedited services
Services that have been fully delivered according to the agreed specifications
3. Special Circumstances
3.1 Service Quality Issues
If you experience significant issues with our services that do not meet the agreed-upon specifications or industry standards, and we are unable to resolve these issues within a reasonable timeframe, you may be eligible for a full or partial refund. This requires:
Written documentation of the specific issues
Evidence that you have given us reasonable opportunity to address the issues
Confirmation that the issues are within our control and responsibility
3.2 Significant Delays
If your project experiences significant delays (exceeding 30% of the original timeline) that are solely attributable to DigitalFix, you may be eligible for a partial refund or service credit.
4. Refund Process
To request a refund, please follow these steps:
Submit a written refund request to refunds@digitalfixbd.com or through our client portal
Include your full name, company name, project or service ID, and the reason for your refund request
Provide any relevant documentation supporting your request
Our team will review your request within 5 business days
If approved, refunds will be processed using the original payment method when possible
5. Refund Processing Time
Once approved, refunds are typically processed within the following timeframes:
Credit Card Payments: 5-10 business days
Bank Transfers: 7-14 business days
Other Payment Methods: Varies based on the payment processor
6. Dispute Resolution
If you disagree with our refund decision, you may request a review by our management team. If we cannot reach a mutually agreeable resolution, disputes may be resolved through mediation or as specified in our Terms of Service.
7. Policy Modifications
DigitalFix reserves the right to modify this refund policy at any time. Changes will be effective upon posting to our website, with the "Last Updated" date reflecting the most recent revisions.
